Page last updated 25 May 2018.

Please note that Couch Roll Direct is a brand of Williams Medical Supplies who is part of DCC Vital.

This privacy statement sets out

  • what information DCCVITAL collects from you and why;
  • how DCCVITAL uses and protects any information that you give; and
  • how you can access and manage your information.

DCCVITAL is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

DCCVITAL may change this statement from time to time by updating this page. We will make clear whenever any changes are made. This statement is effective from May 2018.

What we collect

We may collect the following information:

  • name;
  • job title;
  • contact information including email and home address;
  • demographic information such as postcode, eircode, preferences, health related information and interests.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. In particular, we will use it and process it lawfully for the purposes of:

  • monitoring, recording and storing telephone or email communications for the purpose of internal training, to improve the quality of our customer service and in order to meet any legal and regulatory requirements;
  • improving our products and services;
  • customising our website according to your interests;
  • periodically sending you promotional mails, emails or SMS messages about new products, special offers or other information which we think you may find interesting using the contact details which you have provided;
  • use your information to contact you for market research purposes; and
  • contact you by phone in relation to the above.

We will also use your information to manage our contractual relationship with you for:

  • internal record keeping and account management purposes (e.g. verifying your identity and fulfilling orders you place); and
  • contacting you by email, phone or mail for the purpose of account administration and/or processing and fulfilling orders. 

If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records and deal with your account efficiently and correctly.

Where we have asked for your consent to use your personal information for a particular purpose, this consent can be withdrawn by you at any time.  Please see the section entitled ‘Controlling your personal information’ below.

Security

The security of your information is very important to us. As part of our commitment to keeping your data safe, our technical experts maintain physical, electronic and managerial procedures to keep safe the information we collect online.

Only authorised employees and carefully checked agents, contractors and sub-contractors, who provide a particular data processing service for us, are permitted access to your data. These people will only be allowed access to your data for the purposes identified within this Privacy Policy, processing it on our behalf or for IT security and maintenance.

If a third party processing your data on our behalf is located in a non-EU country that does not have data protection laws equivalent to those in the EU, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure by those processing your data on our behalf. This will generally involve ensuring that such third party agrees to sign up to a formal legal agreement committing such party to comply with standards equivalent to those that would apply where that party to be located within the EU. 

We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Sometimes, you might wish to disclose sensitive information to us, for example if you need a priority delivery because you are receiving medical treatment. We will only use sensitive data for the specific reason you disclosed it to us and we will take extra care to keep it secure. From time to time, we will check with you that we may continue to use that sensitive data for the specified purpose.  We will re-check this consent on a periodic basis.  In either case, you may withdraw your consent at any time.

How long we hold your information for

The time period for which we keep information varies according to what we use the information for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected.

Where we are using your personal information to send you marketing information we will retain that for 2 years as we understand that you will not buy from us on every occasion but frequently we see repeat purchases from customers in this time period. We will retain your account information for 7 years in line with relevant tax and contract requirements.

You are entitled to request that we erase your personal information at any time, for example where you cease to be an active customer of ours.  Whilst we will generally seek to comply with your request, there will be circumstances where we are entitled to retain such personal information (e.g. in respect of legal claims). 

Controlling your personal information

You may choose to restrict or control the collection or use of your personal information in the following circumstances:

  • when you are asked to fill in a form on the website or elsewhere (ensure that you do not tick any box which consents to our use of your personal information if you do not want us to use your personal information for those purposes);
  • if you have previously agreed to us using your personal information for specific purposes and wish to change your mind;
  • If you wish for your personal information to be erased from our systems;
  • If you wish for us to transfer your personal information to a third party (e.g. another service provider). In this case,  we will provide you with certain personal information held by us for you to pass to that third party (or, in certain circumstances, we may be able to transfer that data to such third party directly if you wish for us to do so).

You have the right to:

  • know that information is being processed;
  • access information that is being proccessed;
  • rectification of information being processed;
  • erasure of information held on you (commonly known as the right to be forgotten);
  • restrict processing;
  • be notified about what information has been rectified, erased and restricted;
  • portability (that is, to request your data be handed over to someone else);
  • object to the processing of your information.

It is important to note that this is not an absolute right to review all the information that is held about you, as there are various exceptions to this right.  These include:

  1. where personal data is kept for the purpose of preventing, detecting or investigating offences and related matters; and
  2. where the data is given by another person in confidence.

If you want to remove a consent or request erasure or transfer of your personal information, you may do so at any time by writing to us at:

Subject Access Requests (HR Department),
DCC Vital, Fannin House,
South County Business Park,
Leopardstown,
Dublin 18,
Ireland,
D18 Y0C9
Or by emailing us at subjectaccessrequest@dccvital.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  Where we do seek your permission we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party.

Sometimes we may have to pass information to statutory bodies authorised to obtain data under various legislation, such as the police or tax authority.

If you believe that any information we are holding on you is incorrect or incomplete, please write, email or call us as soon as possible, using the details set out above. We will promptly correct any information found to be incorrect.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

This policy replaces all previous versions and is correct as of May, 2018. We reserve the right to change the policy at any time.

Cookies and our Website

How we use cookies

Cookies are alphanumeric identifiers which enable our systems to recognise your browser in order that we can provide you with easy use of the various services available on the website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

The table below explains the cookies we use and why.

Cookies are small files managed by your internet browser that store information about your visit to our site.

Some of the cookies we use are to help us monitor how you and other visitors use the website. Often termed analytic cookies, these are used to make our site more effective, and are created by Google's Analytics system. None of the information used by Google can identify you as an individual.

As the current advice given by the Information Commissioner indicates that analytical cookies are exempt from the legislation, we allow these by default.

By using the website, we assume that you consent to the use of the cookies below:

Cookie Used for
CookieConsent Used to record if you've given us permission to store other cookies on your computer or mobile device.
Visit Used to maintain a record of the unique ID of your visit to our website, ensuring you can add items to your basket.
Offers Used to activate promotions and special offers on your behalf.
RecentItems Used to keep a record of the products you've viewed on the website, allowing you to move back to a previous page.
SourceCookie Used to maintain a record of the last page viewed, allowing the site to return you to that location if required.
RememberEmailAddress Specifies whether the site is allowed to remember your email address to speed up the process of logging on.
RememberedEmailAddress If the Remember Email Address cookie is set to 1, then this will save your email address between visits.
__utma Used by Google Analytics to help us improve the website.
__utmb Used by Google Analytics to help us improve the website.
__utmz Used by Google Analytics to help us improve the website.

This page will be updated whenever we add a new type of cookie to the website.